How to contact Mpesa customer care in Kenya

How To Contact Safaricom Mpesa Customer Care, 2022, Easy Customer Service Guide


Do you wish to contact the Mpesa customer care in Kenya? There are several ways you can do that and we will show you how to do that in this M-Pesa guide.

Safaricom has been offering the best customer care service for Mpesa users for more than a decade now.

Thus be assured you will have your issue sorted quickly after reaching their customer care.

There are millions of Mpesa customers today, and there are various problems when using the service.

Because the challenges you may be experiencing with M-Pesa may be different, it is better to find the fastest and best way on how to contact Mpesa customer service for you to get the best assistance.

Mpesa is a recommendable money transfer not only locally but also for international transactions.

When you experience any difficulty, Safaricom has come up with various ways to reach the Mpesa customer care service.

When using Mpesa services, the transaction happens so fast that sometimes you make serious errors like send money to the wrong person.

When such an occurrence happens, don’t worry because you can contact Mpesa customer care immediately and have the money back.

Safaricom has been working to offer better services every day to every customer.

There are common Mpesa issues you can sort by dialing *234#, but there are others you need to contact Mpesa customer care to get the solution.

Throughout this article, we will detail how to contact Mpesa customer care to have your Mpesa query sorted on time; otherwise, it will lose the money.

See also: How To Use PayPal With Mpesa In Kenya.

How To Contact Mpesa Customer Care On Phone

The first option available on how to contact Mpesa customer care is through a call.

Safaricom has a hotline dedicated for calls to talk to Customer care or complete your Mpesa queries by entering the number prompted.

To contact Mpesa customer care, dial 234.

You will then be prompted at that moment to choose the language you want to continue, and currently, Safaricom offers its service either by English or Swahili language.

Listen carefully to the instructions and enter the number told to complete your request. If you want to speak to an agent, equally listen and enter the number informed.

The other option is to dial 100.

First of all, you will be required to select the language, either English or Kiswahili, to continue.

Listen carefully and enter the number according to your query, then follow the instructions.

You can also carry out self-customer care services by dialing *100# or *234#.

Enter the number with your query then follow instructions for a solution.

Recommended reading: Follow This Guide To Reverse Wrong Mpesa Transaction.

How To Contact Zuri For Mpesa Queries

Safaricom has adopted AI technology to counter the competition in the telecommunication Industry.

Other competitors in the market have embraced technology to increase their market proliferation, but Safaricom is ahead of them.

Over the years, Safaricom envied technology; hence the new integration of Ai doesn’t come as a surprise.

The approach is meant to help solve the Mpesa problems the quickest way possible.

Zuri is(AI) artificial intelligence chatbot programmed to assist you in your Queries fast.

Safaricom has over 17 million data users, and they can now chat with Zuri on Telegram messenger or through WhatsApp.

Zuri can assist you in canceling the Mpesa transaction, and have the money back in a few hours, help you unlock your Mpesa account, assist you in recovering your PIN and other Mpesa issues.

To chat with Zuri on WhatsApp, all you need to do is send a message to +254 722 000 100 detailing your problem.

Related guide: How Do M-Pesa Agents Make Money.

How To Contact Mpesa Customer Care Through My Safaricom App

Safaricom built an application to facilitate easy access to Mpesa services “My Safaricom App“.

To contact Mpesa customer care, you need to first install the application and download it from the App Store or Play store.

After installing the app follow these steps to contact Mpesa customer care:

  1. Open the app.
  2. Select “Talk to us“.
  3. Select Chat with Customer care Agent.
  4. Engage with the Agent in live chat where you will give details of your problem.
  5. My Safaricom App is the best and convenient way of reaching Safaricom customer care agents as compared to a call where sometimes it goes unanswered.
  6. Down the app from the App Store or Play store, thus enjoy convenience.

Read also: How To Retrieve M-Pesa Transaction Code.

That is how easy you can contact the M-Pesa customer care support.

See these guides:

DStvHELBGOtvNHIFBetikaKPLCCooperative BankEquity Bank KenyaAirtel KenyaZukuStartimesSportpesaFamily Bank, eCitizen, Citam Kenya, Dimkes Sacco, Jambojet Kenya, Icea Lion, Absa Kenya, Modern Cost, Lucky box Kenya, Old Mutual, Jamii Sacco, Waumini Sacco, Scorepesa, Rafiki Bank, Jumia Kenya, Gulf Africa Bank, POA Internet, NTSA Kenya, Ecobank Kenya, Postpay, Stima Sacco, HFC Kenya, Mombasa Water, National Bank Kenya, Viusasa, CBA Bank Kenya, DTB, Timiza, NSSF, Nairobi Water, Vendit, Tala Kenya.

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  1. Stephen Omondi Okoth October 6, 2020
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