In this guide, we will show you how to report Safaricom fraudsters.
The work of fraudsters is to send texts or make calls with fake job opportunities that require you to pay a fee.
Safaricom only calls from 0722000000. Therefore do not follow instructions from unknown callers or people telling you that they are from Safaricom.
Safaricom sends a mpesa message from mpesa and not a mobile number. Any message mpesa message from another source is fake and not genuine.
Watch out for fake people claiming to be from Safaricom calling or texting you using their numbers. For example, the fraudsters may use one of the following numbers, 07xxxx or 011xxx or 020xxx. Always remember Safaricom’s official number is 0722000000.
These fraudsters direct customers to the nearest agent to use the customer’s number to defraud the agent by pretending to be customer care.
If you want to report Safaricom fraudsters, you will be required to do the following.
How To Report Safaricom Fraudsters To 333
Forward the fraudster’s number or message to 333 anytime you receive suspicious and fake messages. Ensure that you include the telephone number which initiated the fraudulent request.
Note, you will incur no cost because sending messages is free.
Ensure that you notify Safaricom of imposters and suspicious branded links or websites or social media handles.
Please do not share any personal details or information with anyone on such platforms.
When you report Safaricom fraudsters, the conning numbers are invested and blocked.
Reach out to Safaricom service care through their official Facebook and Twitter pages on safaricomPLC.
You can also call the police on these numbers; 999 or 911.
Reporting Safaricom Messages Fraudsters
Fraudsters usually use various techniques to try and steal personal identity information like your ID number or mpesa PIN, which might lead to loss of money.
When you receive fraud texts, the fraudsters will usually ask you to do something.
For example, they ask you to call back a specific number, share your ID number, remind you immediately to send money to a certain number, or send money to them because of an emergency.
Often, the request will normally require you to respond immediately.
Keep yourself protected by doing the following:
Report Safaricom fraudulent messages by forwarding the sender’s number to 333, free of charge.
Delete the message.
It is essential to know that Safaricom customer care agents or staff will never ask you for your mpesa PIN. PIN yako ni SIRI yako.