Do you want to know how to contact Safaricom customer care? If your answer is yes, keep reading this guide as we explain what you are expected to do in this article.
Safaricom offers the very best customer care services in Kenya.
You can reach them through; email, an online support group which includes Safaricom Facebook, Twitter and online live chat, telephone and mobile phone contact numbers, and you can decide to visit their office.
If you use any of these helplines, you can enquire about the following; m-pesa- in case you have sent money to a wrong number, or you want to open an am-pesa account, data bundles, mshwari loan, sim card registration, business partnership, pay bill number and your airtime usage.
You can use the following ways to call Safaricom customer care;
Table of Contents
How To Contact Safaricom Customer Care through Calling
You can reach Safaricom customer care by making a direct call using the following codes;
If you are a prepay (prepaid) customer, you can dial *100# to access self-service, which is free, or call 100 or SMS 100 freely. Meaning you will incur no cost.
Alternatively, you can call Safaricom customer care by dialing this number, +254 722 002100. Note you will be charged when you use this number to reach them.
On the other hand, if you are a post-pay customer, you call them by dialing *200# code for free to access self-service or call 100 for free or SMS 100 for free.
You can also call this number +254 722 002100, which is chargeable.
How To Contact Safaricom Customer Care via Email
You can reach Safaricom customer care by emailing Safaricom’s official customer care email.
You will use this email if you are a prepay customer- email@example.com.
And if you are a post-pay customer, you will use this other email- advantage2safaricom.co.ke.
For Safaricom official data bundles support contact, use- firstname.lastname@example.org.
How To Contact Safaricom Customer Care Through Online Support Team
You can reach Safaricom customer care on Facebook: www.facebook.com/SafaricomLtd and Twitter: @ Safaricom_Care or @SafaricomLTD.
And Safaricom online through live chat using their official website.
This is all you need to know on how to contact Safaricom customer care.