Are you unable to access your Mpesa account because it has been blocked? It means it has been locked but worries no more because you have come to the right place. You will know how to unlock Mpesa account in Kenya.
We have this guide for you with all details you need to know and get to access your Mpesa account again.
Following the extensive use of the Mpesa service to receive money, pay for goods and services, top up your Sim card, among other uses, nobody can withstand his or her Mpesa account being blocked.
One will definitely find a way to unblock his or her M-Pesa account.
It is frustrating when you know the Mpesa account has been locked, but Safaricom has come up with easier ways to Unlock without hassle.
The convenience of using Mpesa has enabled stand out and change how Kenyans send and receive money.
Furthermore, the convenience of withdrawing money from your bank account to Mpesa and Mpesa shops’ availability has attracted more people to use Mpesa services.
While transacting through Mpesa, things happen and enter the wrong pin many times, receive money from an unknown person, and fail to respond to Safaricom call, and as a result, your Mpesa account is locked.
Safaricom will not unblock the account until you reach out to them.
Here are the steps you must follow to unlock your Mpesa account:
Table of Contents
Step 1: Unlock Your Mpesa Account By Visiting The Customer Care Office
You can unlock your Safaricom M-Pesa account by going to the Mpesa customer care desk.
Safaricom has set out several customer care desks across the country to serve all its customers.
Definitely, there is a customer care desk near you.
To unlock your Mpesa account, then you need to visit customer care for help.
Ensure you carry the ID used to register the Mpesa account.
The customer care will unlock the Mpesa account after settling down what causes the account to be locked.
It mostly takes less than 5 minutes if there are no other customers in the queue.
Read also: M-Pesa Xpress Billing.
Step 2: Call Safaricom Customer Service To Unlock Your Account
Calling for customer care services is the best option as you will not have to travel. You can use their too-free number 100 or 234.
After calling the number, you have to listen to prompts and press the required number.
In the end, you will get in touch with customer care and will be required to verify if the Mpesa account is yours.
The customer care will ask questions to confirm the Full Name and ID number used to register the Mpesa account and confirm the Mpesa balance.
When the details you provided are correct, then customer care will unblock the Mpesa account. After unblocking, the account will be required to change the Mpesa pin.
Step 3: Contact Customer Support Through Social Media To Unblock The Account
If you are unable to unblock your Mpesa account either through phone call or visiting the office, then use the official social media accounts to unlock your account.
Safaricom offers customer service through social media. You can connect with customer care either through Facebook or on twitter.
You can visit their customer care page Safaricom care and inbox customer care with your Mpesa account Phone number, Full Name, ID, and Mpesa balance on Facebook.
Customer care will call you or unblock it and send a message informing you. After the account is unlocked, you will be required to change Mpesa Pin.
The message should include Mpesa account Phone number, Full Name, the ID used to register the account, and the Mpesa account balance before it was locked.
Customer care will respond to your message; the account is unlocked or call you to unlock it. After it has been unblocked, it is required you change Mpesa Pin.
Recommended guide: How To Activate M-Pesa Till Number.