Here is how to contact KCB Mpesa customer care in Kenya

How To Contact KCB Mpesa Customer Care, 2022, Contact KCB M-Pesa For Loan


Are you finding it challenging on how to Contact KCB Mpesa Customer Care?

Are you a KCB Mpesa customer? Is there any query about your account? The best way to have your issues addressed is to reach out to the KCB customer care.

KCB Mpesa is a leading mobile loan rendering service through Mpesa by Safaricom.

If you need emergency cash through your phone or wish to start saving without visiting the bank, then KCB Mpesa is the best account to open.

KCB Mpesa came about after Safaricom partnership with KCB bank and established mobile saving and loan rendering service.

Since the service was launched, many M Pesa users have enrolled in KCB Mpesa because it is a convenient way of saving and, in return, can access quick loans whenever they need it.

However, there are many instances where there are queries such as loan limits or loan interest.

To have your problem addressed, you need to reach for KCB Mpesa customer care.

Read also: How To Pay KRA Penalties Using M-Pesa.

How to Contact KCB Mpesa Customer Care

As a KCB Mpesa user, it is important to have customer care contacts in case you have a problem with your account; wish to report an issue in regards to your account, among other issues to be addressed on time.

Below is a detailed list of various ways you can contact KCB Mpesa to suit everyone and get help whenever you need it.

Here is how to contact KCB Mpesa customer care in Kenya:

Contacts for KCB M-Pesa Head Office: Kencom, Moi Avenue, Nairobi, Kenya.

Phone: +254 20 3270000

Email Address:

Postal Address: P. O. Box 66827, 00800

Nairobi Customer care contacts

Telephone: +254 (20) 3270000

Mobile phone 1: 0711 087000

Mobile phone 2: 0732 187000

SMS: 22522


Fax 1: +254 732 187001

Fax 2: +254 711 087001

In addition, you can reach the KCB Mpesa customer care through social media platform;

Visit Website: KCB M-PESA Loan.

Facebook: @kcbgroup.

Twitter: @KCBGroup.

Recommended reading: How To Access Mpesa Menu On iPhone.

What You Need To Know About KCB Before Contacting The Customer Service

KCB Mpesa is among the leading best mobile accounts that are paperless and can be activated through the Mpesa account.

KCB Mpesa is meant to save and offer affordable loans to a maximum of 1 million Kenyan shillings and a minimum of Ksh.100.

Their interest rates are 1.08% for a limited loan top one month while the loans due in more than one month interest stands at 3.83%.

The rates include the application fees and excise duty fees.

You need to have a KCB account to open KCB Mpesa.

All you need is an activate the Mpesa account then activate KCB Mpesa from your mobile phone.

The KCB Mpesa loan offers you the freedom to choose when to pay between 1 to 6 months.

You also have a different convenient way of repaying the loan either through the KCB branch, KCB Mtaani agent, or depositing money to your Mpesa Account then transfer to KCB Mpesa.

KCB Mpesa has different savings accounts, and they are categorized into two Target Savings Accounts (TSA) and Fixed Deposit Accounts (FDA).

After depositing your savings, you whoop an interest of 6.3 per year. The advantage of KCB Mpesa savings accounts is that you can transfer from your Mpesa to KCB Mpesa at no charges.

To qualify for a KCB Mpesa loan, you are required to ban a Mpesa subscriber for more than six months, your Safaricom line has been active, and you have been saving in your KCB Mpesa account.

If you are a KCB Mpesa customer and wondering how to increase your loan limit, begin the transaction more with KCB Mpesa where you make your savings then withdraw after some time with interest.

Another way is to ensure you carry on Mpesa transactions regularly and frequently saving on your KCB Mpesa.

In case you have more queries about KCB Mpesa or further clarification in regards to Loan limits or interest rates, contact KCB Mpesa customer care.

Check this guide: How To Contact M-Pesa For Help.

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  1. kabilile warren mulongo January 25, 2021
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  3. HEZRON BUNDI WAWERU February 21, 2021
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