How to reverse Mpesa paybill transaction

How To Reverse Mpesa Paybill Transaction, 2022, Get Back Money Sent To Wrong Paybill Number


Are you an M-Pesa user, and you like making payment for goods and services with Mpesa on your phone at your convenience? That is a good idea. What if you sent the money to the wrong paybill? That is a bad experience. But don’t worry as I will show you how to reverse Mpesa paybill transaction and get back the money you sent to the wrong paybill number.

How To Reverse Mpesa Paybill Transaction Using SMS Short Code

To reverse an M-Pesa transaction sent to the wrong paybill, you have to forward the Mpesa transaction SMS or text message you received to the shortcode 456.

When you send the SMS to the Mpesa reversal code 456, the refund will be made within 24 hours.

Such transactions go through a process before the reversal is done. Because of that, you need to exercise a little patience.

This is one of the fastest ways to reverse money sent to the wrong Mpesa paybill number.

Most people have found this easy as compared to other methods like calling the Safaricom customer care or even contacting the merchant who received the wrong transaction.

Read also: How To Reverse Money Sent On M-Pesa.

How To Reverse Mpesa Paybill Transaction By Calling Safaricom Customer Care

Another way to reverse Mpesa transaction sent to a wrong pay bill number is either by calling Safaricom or the merchant who received the money.

If you choose to call Safaricom customer care for the reversal of the transaction, you can dial 234 or 100.

Also, you can try calling 191 and ask the Safaricom customer care to initiate a reversal of the transaction you made to the wrong paybill number.

When you call Safaricom M-Pesa customer care, make sure you give them every information regarding that you sent money to the wrong pay bill number.

Safaricom may contact the merchant who runs that pay bill number.

Because you may not contact the merchant directly, you should provide as vivid information as possible.

Here is the information you must provide for a reversal of the M-Pesa transaction:

  • Your full name
  • The M-Pesa Transaction ID
  • The time you made the transaction
  • Your ID number

It will be easy for them to reverse the Mpesa PayBill transaction when you provide all the necessary information.

Contact The Merchant Directly And Request For A Refund Of the Mpesa Transaction

If you know the merchant who manages the wrong PayBill number you mistakenly sent the money to, then call them directly.

For example, if you sent the money to the Pesapal PayBill number, which is 220220, then you need to contact Pesapal for reversal.

You need to explain to the merchant that you were sending money, but you mistakenly sent the money to their pay bill number.

The merchant will guide to on how to reverse the Mpesa paybill transaction

Recommended reading: How Does M-Pesa Paybill Work In Kenya.

How Do I Check My M-Pesa Paybill Balance

To check your Mpesa paybill balance, follow these steps:

  1. Dial *234# and press the send button.
  2. Select option 4 and press send.
  3. Choose My Account Services, ie, option 3.
  4. Next, select Check Balance, ie, option 1, and press enter.
  5. Select 1 for Business or Store Number.
  6. Enter your paybill number.
  7. Your M-Pesa PayBill balance will show in the message that appears.

That is it. That is how to check your Mpesa PayBill number using the *234# short code.

From the above, you have seen that there are several ways on how to reverse Mpesa paybill transaction.

Use any of the methods above to get your money back.

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  1. William ndirangu November 14, 2020
  2. Clinton juma April 26, 2021
    • Michael May 11, 2021
  3. Jack Owino October 26, 2021
  4. Enoch September 17, 2022

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