How to Change Safaricom Mpesa Registration Details, Step By Step

Have you registered your Safaricom sim under another name or you made a mistake when you were creating the account? Don’t worry as we teach you how to change Mpesa registration details in this step-by-step guide.

The Kenya laws require every Sim Card to be registered before its use by the Mobile Network Provider.

Safaricom adheres to this law because you cannot use any of its Sim Card without registering it.

Equally, to be able to use Mpesa services, you are required to register your sim card using your correct, valid details.

Why Do You Need To Change The Information On Your M-Pesa Account?

It is illegal to use someone else details to register for Mpesa services.

Even though you may try to do that, no Mpesa agent will allow you to make any transaction as the details will not match with that on your national ID.

Hence, if the registration details in your Mpesa account are not correct, you need to change to the appropriate one.

However, there are those instances where after you register for Safaricom M-Pesa services knowing very well that you are using your Id details, but after registration, they bear another person’s name.

Do you find yourself in this situation?

Don’t worry because Safaricom allows you to change your name after registration.

Again in case asked someone like your parent or guardian assist you in getting a Safaricom Sim card, due to that you had no ID after you get yours, it is required after you get your Id you change the details to reflect the actual user.

Here is the option available on how to change your Mpesa details or name:

Visit the customer care desk

Safaricom is working hard with various agents across the country to ensure there are enough customer care desks.

Hence, if you want to change your Mpesa details, you have to visit the nearest Customer care desk, together with whom the Sim Card bears the details.

Related article: How KCB M-Pesa Works.

Step-By-Step Guide To Change Your Mpesa Registration Details At The Customer Care Desk

This is a summary of all that we have said so far about an Mpesa sim card registered in another person’s name.

Some people keep wondering; how do I change my M-Pesa details?

If your Safaricom Mpesa sim card was registered under another person (your mother, father, brother, sister, guardian, etc.) then follow these steps to change the details:

1. Visit the nearest Mpesa retail shop.
2. Ask the one who bears the registration details to accompany you to the office.
3. Both of you must carry your official identification documents.
4. If the person cannot accompany you, ask him or her to write a permission letter.
5. Attach the identification documents to the letter.
6. Present all these details to the Safaricom office.
7. Finally, the customer care at the office will help you to change the Mpesa registration details.

This is all the procedure you need to follow, and it is as simple as that. You can now change your Mpesa account name and other registration details without much difficulty.

Related article: How To Shop Online On AliExpress And Pay With Mpesa.

Requirements To Change Your Mpesa Registration Details

You now know how to change Safaricom registration details but what are the requirements?

You should carry your identification documents which may be either of the following;

• A Kenya valid National Identity Card
• Kenyan Passport (valid)
• Your Foreign Passport (valid)
• Kenya Military Identification Card
• Kenyan Foreigner certificate

The customer care will seek approval from whom the line bears the details if he/she wants to change them.

And that person should answer in the affirmative.

After you reach an agreement, the customer care shall proceed to change the registration details.

Safaricom is very flexible with some of these things.

They know that there may be instances where the one whose name is on the Sim card may not accompany you for one reason or the other.

In this case, Safaricom’s change of details allows him or her to write a formal letter to enable the change of the Mpesa sim card details.

In that letter, he or she should attach identification documents for confirmation as they appear on the sim card you wish to change the details.

Note: There are no charges to change your Mpesa details.

After you change the Mpesa details, you will lose the Mpesa history like all the transactions, but the account will remain active.

Recommended reading: How To create Mpesa Account In Kenya.

Why Do You Need To Change Your Mpesa Registration Details?

According to Safaricom regulations, it is illegal for any Mpesa Agent to carry out Mpesa transactions without the customer ID.

The Id should bear your picture, and the details match as they appear on your Mpesa account.

Thus if the details do not match, no Mpesa agent will allow you to carry out the transaction.

To avoid this, you need to ensure your Mpesa details match with your identification documents.

Making transactions on Mpesa without your details like the name brings about suspicions.

It is hard to prove you own the Mpesa account without your details. To avoid the agony, ensure the details in your Mpesa account should match exactly with your identification documents.

Read also: Follow These Steps To Update Mpesa Menu.